Thryve Coaching – Coaching Agreement

This Coaching Agreement outlines the roles, responsibilities, boundaries, expectations, and policies governing coaching services provided by Thryve Coaching.

By engaging in coaching services, the Client confirms that they have read, understood, and agreed to the terms set out below.

1. Nature of Coaching

Coaching with Thryve Coaching is a collaborative, non-clinical, non-therapeutic process designed to support personal growth, self-awareness, emotional regulation, confidence, and practical life functioning.

Coaching is not counselling, psychotherapy, medical treatment, or crisis support and does not diagnose or treat mental health conditions. Clients are encouraged to seek appropriate medical, psychological, or therapeutic support where required. Coaching may run alongside other professional support where appropriate.

2. Role of the Coach

The Coach agrees to:

• Provide a respectful, safe, and non-judgemental coaching space
• Offer structure, insight, reflection, and practical tools aligned with the agreed coaching focus
• Work ethically and professionally within the scope of coaching practice
• Maintain appropriate professional boundaries at all times

The Coach does not:

• Provide medical, psychological, legal, or financial advice
• Make decisions on behalf of the Client
• Act as a therapist, emergency contact, or crisis responder

3. Role of the Client

The Client agrees to:

• Take responsibility for their own choices, actions, and outcomes
• Engage honestly and openly in the coaching process
• Communicate needs, concerns, and boundaries clearly
• Attend sessions on time and with intention
• Understand that progress is individual, non-linear, and influenced by personal circumstances

Coaching is most effective when the Client participates actively both during and between sessions.

4. Boundaries & Scope

• Coaching sessions take place within the agreed format, frequency, and duration
• Contact outside sessions (where offered) is limited to agreed boundaries
• The Coach is not available for crisis or emergency support
• Coaching will not continue if it moves beyond the ethical scope of coaching practice
• If additional or alternative support is required, this will be discussed respectfully.

5. Confidentiality

All coaching conversations are confidential.

Confidentiality will only be broken if:

• There is a risk of serious harm to the Client or others
• Disclosure is required by law

Anonymised themes may be used for professional reflection or development and will never identify the Client.

6. Expectations & Outcomes

Coaching outcomes are not guaranteed. The Coach does not promise specific results, timelines, or transformations. Coaching supports insight, clarity, regulation, and practical change, but outcomes depend on the Client's engagement and circumstances.

7. Commitment & Scheduling

Clients agree to attend sessions as scheduled and to provide notice where changes are required. Consistency supports progress, and sessions are reserved specifically for the Client.

8. Cancellation & Rescheduling Policy

• A minimum of 24 hours' notice is required to reschedule a session.
• Sessions cancelled or missed with less than 24 hours' notice will be forfeited.
• No refunds are offered for missed sessions, late cancellations, or unused sessions.
• This policy supports fairness, preparation time, and professional boundaries.

9. Payment Terms, Refunds & Credits

• Coaching fees are agreed in advance and payable in full prior to the commencement of coaching, unless otherwise agreed in writing.
• All coaching services and programmes are non-refundable once purchased.
• Payments secure professional time, preparation, and availability, not guaranteed outcomes.

Credits & Rescheduling:

• Where 24 hours' notice is provided, sessions may be rescheduled subject to availability.
• Credits are non-transferable and must be used within the agreed programme timeframe unless otherwise agreed.

10. Respectful Engagement

Thryve Coaching provides an inclusive, respectful space. Discrimination, harassment, or inappropriate behaviour will not be tolerated. Thryve Coaching reserves the right to pause or terminate coaching if boundaries or safety are compromised.

11. Ending the Coaching Relationship

Either the Coach or the Client may end the coaching relationship with reasonable notice.

Coaching may be paused or terminated if:

• The work moves outside the scope of coaching
• Boundaries are repeatedly breached
• The relationship is no longer constructive or appropriate

Endings will be handled professionally and with care wherever possible.

12. Force Majeure (Unforeseen Circumstances)

Thryve Coaching shall not be held liable for any failure or delay in the provision of coaching services where such failure or delay results from circumstances beyond reasonable control. These may include, but are not limited to, serious illness, medical emergencies, bereavement, accidents, travel disruption, government restrictions, or technical failures.

In such circumstances:

• Affected sessions may be rescheduled where reasonably possible, subject to availability
• No refunds will be issued; however, reasonable efforts will be made to rearrange sessions
• Where prolonged disruption occurs, alternative arrangements may be discussed in good faith

This clause applies to both the Coach and the Client and is intended to ensure fairness and flexibility in exceptional situations.

13. Acknowledgement

By engaging in coaching services with Thryve Coaching, the Client confirms that they have read, understood, and agreed to this Coaching Agreement, including the cancellation, payment, refund, credit, and force majeure policies outlined above.